Trust

What a seller level means

A level is the one badge a store wears on Mason Lab. It is earned — nothing on this page can be bought, subscribed to, or asked for. Mason Lab recomputes every store's level daily from its own record over the last 90 days, and it falls again the moment that record does.

How it is measured

A rolling 90-day window. Only orders whose escrow was released inside that window count. A store cannot coast on a good year — the window keeps moving, and so does the level.
Every criterion has to be met, not most of them. One failed line keeps a store off the rung, however good the rest look.
Two numbers per criterion. The first is what it takes to reach a level, the second what it takes to keep it. The gap between them is deliberate: without it a store hovering on a threshold would gain and lose its badge on alternate days. A store that has slipped below the first number but still clears the second is warned before anything is taken away.
Distinct buyers and turnover are compulsory at every level. Two accounts placing two hundred orders on each other earn nothing here — that is what the buyer count is for.
Under 10 paid orders, shares are not judged. One claim out of three reads as 33 % and would throw an honest newcomer off the ladder, so below that count a dispute or refund share simply does not apply.
An open fraud signal freezes promotion. It never removes a level already held — a signal is a reason to distrust new growth, not a verdict on the past.
A level is earned from a store’s own record on Mason Lab; stars are what buyers gave it. A store can hold a level and still be waiting for its first review.

Orbit

Has completed its first run of orders for real buyers, with disputes and refunds inside the limit.

Thresholds for the Orbit level: what it takes to reach it and what it takes to keep it.
Measured over 90 days	To reach	To keep
Completed orders	10+	8+
Distinct buyers	5+	4+
Turnover	$100.00+	$80.00+
Disputes	under 8%	under 12%
Refunds	under 5%	under 7.50%
Rating	4.50★ over 5+ reviews	4.40★ over 4+ reviews
Delivered on time	90%+	87%+
Days on Mason Lab	14+	14+

Pulsar

A steady record over months: many distinct buyers, few disputes, deliveries on time.

Thresholds for the Pulsar level: what it takes to reach it and what it takes to keep it.
Measured over 90 days	To reach	To keep
Completed orders	50+	40+
Distinct buyers	20+	16+
Turnover	$1,000.00+	$800.00+
Disputes	under 4%	under 6%
Refunds	under 3%	under 4.50%
Rating	4.70★ over 15+ reviews	4.60★ over 12+ reviews
Delivered on time	95%+	92%+
Days on Mason Lab	60+	60+

Promotion to Pulsar is held while an open concentration or high-severity signal stands against the store.

Quasar

A long, heavy record with a dispute rate near zero and consistently high ratings.

Thresholds for the Quasar level: what it takes to reach it and what it takes to keep it.
Measured over 90 days	To reach	To keep
Completed orders	200+	160+
Distinct buyers	60+	48+
Turnover	$7,500.00+	$6,000.00+
Disputes	under 2%	under 3%
Refunds	under 1.50%	under 2.25%
Rating	4.80★ over 50+ reviews	4.70★ over 40+ reviews
Delivered on time	98%+	95%+
Days on Mason Lab	180+	180+

Promotion to Quasar is held while an open concentration or high-severity signal stands against the store.

Singularity

The top rung. It is never awarded by the calculation alone — a person confirms it.

Thresholds for the Singularity level: what it takes to reach it and what it takes to keep it.
Measured over 90 days	To reach	To keep
Completed orders	1,000+	800+
Distinct buyers	200+	160+
Turnover	$40,000.00+	$32,000.00+
Disputes	under 1%	under 1.50%
Refunds	under 1%	under 1.50%
Rating	4.85★ over 150+ reviews	4.75★ over 120+ reviews
Delivered on time	99%+	96%+
Days on Mason Lab	365+	365+

Promotion to Singularity is held while an open concentration or high-severity signal stands against the store.
Singularity is never granted by the calculation alone — a person confirms it. It can still be lost automatically, because a level that cannot fall is a decoration rather than a signal.

What a level does not tell you

It is not a guarantee about any one item. It describes a store's record, not the thing in front of you. What protects the individual order is escrow: how escrow works.
It is not a subscription and not a plan. Nothing sold on Mason Lab raises a level, and no level changes what a buyer pays.
A store with no level is not a bad store. It is a store that has not yet built a record — every store on the ladder started there.

Global marketplace · digital goods

The escrow marketplace for digital goods

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How it is measured

A rolling 90-day window. Only orders whose escrow was released inside that window count. A store cannot coast on a good year — the window keeps moving, and so does the level.

Every criterion has to be met, not most of them. One failed line keeps a store off the rung, however good the rest look.

Two numbers per criterion. The first is what it takes to reach a level, the second what it takes to keep it. The gap between them is deliberate: without it a store hovering on a threshold would gain and lose its badge on alternate days. A store that has slipped below the first number but still clears the second is warned before anything is taken away.

Distinct buyers and turnover are compulsory at every level. Two accounts placing two hundred orders on each other earn nothing here — that is what the buyer count is for.

Under 10 paid orders, shares are not judged. One claim out of three reads as 33 % and would throw an honest newcomer off the ladder, so below that count a dispute or refund share simply does not apply.

An open fraud signal freezes promotion. It never removes a level already held — a signal is a reason to distrust new growth, not a verdict on the past.

A level is earned from a store’s own record on Mason Lab; stars are what buyers gave it. A store can hold a level and still be waiting for its first review.

Measured over 90 days

To reach

To keep

Completed orders

10+

Distinct buyers

Turnover

$100.00+

$80.00+

Disputes

under 8%

under 12%

Refunds

under 5%

under 7.50%

Rating

4.50★ over 5+ reviews

4.40★ over 4+ reviews

Delivered on time

90%+

87%+

Days on Mason Lab

14+

Measured over 90 days

To reach

To keep

Completed orders

50+

40+

Distinct buyers

20+

16+

Turnover

$1,000.00+

$800.00+

Disputes

under 4%

under 6%

Refunds

under 3%

under 4.50%

Rating

4.70★ over 15+ reviews

4.60★ over 12+ reviews

Delivered on time

95%+

92%+

Days on Mason Lab

60+

Measured over 90 days

To reach

To keep

Completed orders

200+

160+

Distinct buyers

60+

48+

Turnover

$7,500.00+

$6,000.00+

Disputes

under 2%

under 3%

Refunds

under 1.50%

under 2.25%

Rating

4.80★ over 50+ reviews

4.70★ over 40+ reviews

Delivered on time

98%+

95%+

Days on Mason Lab

180+

Measured over 90 days

To reach

To keep

Completed orders

1,000+

800+

Distinct buyers

200+

160+

Turnover

$40,000.00+

$32,000.00+

Disputes

under 1%

under 1.50%

Refunds

under 1%

under 1.50%

Rating

4.85★ over 150+ reviews

4.75★ over 120+ reviews

Delivered on time

99%+

96%+

Days on Mason Lab

365+

What a level does not tell you

It is not a guarantee about any one item. It describes a store's record, not the thing in front of you. What protects the individual order is escrow: how escrow works.

It is not a subscription and not a plan. Nothing sold on Mason Lab raises a level, and no level changes what a buyer pays.

A store with no level is not a bad store. It is a store that has not yet built a record — every store on the ladder started there.